To get straight to the point: the vast majority of Zug Estates tenants are either "very satisfied" or "satisfied" with their lease. Generally speaking, it is also fair to say that the survey did not reveal any significant differences between the Suurstoffi site and the City Centre site/Metalli. 

Tenants expressed a high level of satisfaction with the site (green spaces, external areas) and with the apartment (layout, comfort, fittings). They were impressed by the friendliness and professionalism of the Zug Estates property management service, but felt that contactability needed to be improved. A slightly lower rating was achieved for the topic of facility management. Respondents said they would like improved availability as well as greater on-site presence. While the tenants rate their own parking facilities very positively, the parking situation for visitors is rated less favourably.

As was the case with many individual results, the correlations that were identified are fascinating and helpful: Satisfaction with property management and caretaking has a crucial bearing on the overall result, while views on the neighbourhood, for example, have little impact on the general level of satisfaction. 
 

The detailed analysis of the results and the evaluation of the individual comments now allow targeted measures to be taken. For example, the signage for the visitor car parks on both sites will be renewed and clarified, and selective improvements will be made to bicycle parking (including more lockable or covered stations). On the Suurstoffi site, safety will be improved with a new speed limit. In order to improve the accessibility of property management, a digitally supported case and process management system is being introduced.

The survey was conducted by Customer Experience Experts, based in Meggen (Canton of Lucerne). The firm contacted 635 residential tenants by e-mail or post in mid-2024. The response rate to the survey, which will be repeated every two years, was a very high 42 percent. In 2025 a survey of the commercial tenants will be conducted.